NSJVS maintains a Grievance Redressal Mechanism. Complaints are received either at the central office or by telephone. The GRM is based on software and consists of the following:
Complaint Registration: All the complaints are registered with an auto-generated registration number on the software. A print out of the complaint registration form is given to the field staff for intervention/ maintenance.
Work Assignment: The complaints are allotted to field staff in the order of priority and urgency. The field staff will visit the site and undertake repair/ maintenance and report back to office.
Work Completion: Report on redressal of complaint is entered into the software at the office.
